Data we collect
We collect information you provide, information generated through your use of the platform, and limited technical data needed to run the site. We do not sell personal data.
Information you provide
- Account data: name, email address, password (stored as a hashed value by our authentication provider).
- Support messages: content you send us when you request help.
- Payment metadata: basic billing details and transaction identifiers (payment card numbers are handled by our payment processors, not stored by us).
Information from your use
- Course activity: progress, completion status, and timestamps.
- Preferences: language and theme choice (light/dark).
- Device and log data: IP address, browser type, pages viewed, and approximate location inferred from IP (city/region level).
Sensitive data: We do not intentionally collect sensitive categories of personal data. Please do not include sensitive information in open text fields (for example, in support messages).
How we use data
We use data to provide the service, personalize your experience, operate our business, and comply with legal obligations. Where required, we rely on your consent.
Marketing choices
You can opt out of non-essential communications at any time using the unsubscribe link in our emails (when provided) or by contacting us. Service messages related to your account may still be sent when necessary.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal data. However, no system is 100% secure. We recommend using a unique password and enabling device-level protections.
Security practices (examples)
- Encryption in transit (HTTPS) for site traffic.
- Access controls for internal systems.
- Monitoring for suspicious activity and rate limiting where appropriate.
Retention
We keep personal data only as long as necessary for the purposes described in this policy, including to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
Account data
Typically retained while your account is active, and for a limited period after deletion requests to handle security, backups, and legal requirements.
Support records
Retained as needed to address issues and improve support quality, then deleted or anonymized when no longer required.
Your rights
Depending on where you live, you may have rights regarding your personal data. These may include:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: ask us to delete your data, subject to exceptions.
- Objection / restriction: object to or limit certain processing.
- Portability: receive certain data in a usable format.
- Withdraw consent: where processing is based on consent.
- Non-discrimination: applicable in some jurisdictions for exercising rights.
- Appeal / complaint: you may have the right to complain to a supervisory authority.
How to exercise your rights
Contact us using the details below. For security, we may ask you to verify your identity before we act on your request.
Children
Our services are not directed to children under 13 (or under the age defined by your local law). If you believe a child has provided personal data, please contact us so we can take appropriate steps.
International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards designed to protect your information, such as contractual protections and security measures.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date on this page. If changes are material, we will provide a more prominent notice when feasible.
Contact
Email: [email protected] • Phone: +1 (415) 555-0137
Response time
We aim to respond within 2 business days. During high-volume periods, it may take longer.
Current local time (for reference): —
Tip: Use the Glossary for definitions of key terms like “Personal Data” and “Controller”.